Customer service
Shipping & returns
Everything about shipping costs, delivery times and returns.
Shipping costs
Netherlands: €5.95
Belgium: €8.95 · Germany and France: €11.95
Free from €74.95
Delivery time
Ordered on working days before 17:00, shipped the same day. Delivery within 1–2 working days.
Returns
Unopened products can be returned within 14 days. See the steps below.
Liquids & temperature
We ship bacterial products protected against frost and heat (not above 38 °C).
Returns
How to return something
- 1
Register your return
Email info@bisokoaqua.com within 14 days with your order number
- 2
Pack the product
Unopened and in the original packaging.
- 3
Send the parcel
The cost of returning is borne by the customer, unless otherwise agreed.
- 4
Refund
In your account within 14 days of receipt.
Questions
About your order
Is your question not listed? Feel free to email us.
Email us: info@bisokoaqua.comWhich carrier do you use?
The carrier is DHL. You will receive a track & trace code to follow the shipment.
Can I collect my order?
Yes, collection or a visit is possible by appointment.
My product arrived damaged. What now?
Send a photo to info@bisokoaqua.com within 48 hours and we will send a replacement.
Do you also deliver outside the Netherlands?
We also deliver in Belgium, Germany and France.